In early July, Dollywood’s DreamMore Resort and Spa was named the #1 Amusement Park Hotel in the country by USA Today readers in the publication’s 10Best Readers’ Choice awards. Dollywood’s family-favorite resort now has the opportunity to go two-for-two, as it has been nominated for the 10Best Readers’ Choice Awards for Best Family Resort.
Dollywood’s DreamMore Resort and Spa, which celebrates its sixth anniversary later this month, has quickly become a sought-after resort destination, prompting The Dollywood Company to announce a 10-year, $500 million investment strategy that includes additional resort properties. The first resort planned as part of the strategy is Dollywood’s HeartSong Lodge & Resort, which is slated to open in 2023.
Voting is now open and runs through Monday, Aug. 16 at 11:59 a.m. A page with a link to the voting page can be found at dollywood.com/vote. Anyone is eligible to vote and may do so once per day, per device. Nominees for all categories are chosen by a panel of relevant experts, which includes a combination of editors from USA Today, editors from 10Best.com, relevant expert contributors and more.
Nestled in the Smoky Mountains, next door to Dollywood theme park and Dollywood’s Splash Country water park, Dollywood’s DreamMore Resort and Spa provides guests with a full-service, comfortable, home-away-from-home experience that only Dolly Parton could create. Inspired by Dolly’s childhood in Locust Ridge, Tennessee, a love for music and storytelling and a desire to create a place for families to grow and play, Dollywood’s DreamMore Resort and Spa brings Dolly’s vision for a premier family destination to life.
Dollywood’s DreamMore Resort and Spa has several unique areas and experiences for families to spend quality time together. Families gather to play checkers by the fireplace in one of the resort’s grand living rooms, enjoy a glass of sweet tea in a rocking chair on one of the many porches or swap stories on one of the beautiful garden benches. The resort’s lavish 20-acre property includes premier amenities and perks to help guests create their own special moments and memories.
Full-service dining, indoor and outdoor pool complexes, and exclusive park privileges—like complimentary transportation to Dollywood theme park and complimentary TimeSaver passes for Dollywood rides and shows—make the property a must-visit experience. Additionally, there are a variety of on-site activities at the resort for families. Through fun-filled activities, including arts and crafts, storytelling and summertime pool parties, Camp DW is designed to inspire children’s imaginations. At night, families gather around the fireplace for a bedtime story with a book selected from Dolly Parton’s Imagination Library. Guests can even roast complimentary marshmallows to make s’mores each night around the fire pit.
During its history, DreamMore Resort has earned several awards, including being named the #1 Amusement Park Hotel in 2018 by USA Today, one of Southern Living’s “Best Places to Stay in the South” and one of Travel + Leisure’s “25 Resorts in the US that are Perfect for Families.”
A panel of experts and USA Today 10Best editors selected Dollywood Parks & Resort properties and attractions in six categories for award competitions that took place in June. Results included:
Best Amusement Park Hotel - Dollywood’s DreamMore Resort and Spa (#1)
Best Amusement Park Restaurant - Aunt Granny’s Restaurant (#1)
Best Amusement Park Entertainment - Dreamland Drive-In (#3)
Best Amusement Park - Dollywood (#5)
Best Outdoor Water Park - Dollywood’s Splash Country (#5)
Best Amusement Park Roller Coaster - Lightning Rod (#5)
Best Amusement Park Hotel - Dollywood Cabins (#7)
For more information about Dollywood’s 2021 season, operating calendars and more, please visit Dollywood.com or download the Dollywood App.
Dollywood is searching for its next panel of park insiders who share experiences and tips through online content. For the past five seasons, park guests have found helpful information on Dollywood blogs and social channels thanks to this group of non-employed Dollywood pros.
From best-value suggestions to traffic flow tips and where-to-eat recommendations, Dollywood Insiders provide expert guest perspective to aid others in trip planning. Content is shared via blog, pictures and video.
“We invite veteran Dollywood guests to become our experts,” explained Amber Davis, Digital Publicist. “As the program has grown in popularity, we’ve been able to grow the number of panelists each year. For our next panel, we will select 20 Insiders. These applicants turn their love for Dollywood into a platform for sharing trip-planning advice. Though they don’t receive a paycheck, they do get season passes and exclusive access as they create content for Dollywood channels.”
Dollywood Insiders are relatable. Past Insiders include moms, dads, grandmas, single parents, professionals, bloggers and theme park enthusiasts. Dollywood intentionally selects its panelists from diverse walks of life to best represent Dollywood park visitors. These panelists hail from communities across the Southeast—from Knoxville, Nashville, Birmingham, Atlanta, Charlotte and beyond.
Dollywood Insiders are tasked with pitching and creating blogs and videos that help others learn about Dollywood, Dollywood’s Splash Country, Dollywood’s DreamMore Resort and Spa, and Dollywood’s Smoky Mountain Cabins. The Insiders serve on the panel for a one-year term and may re-apply, if interested. Perks of the role include season passes, behind-the-scenes access and invitations to media events.
Applications for the sixth panel of Dollywood Insiders are available now at Dollywood.com/lpg/insider. Applications must be submitted by Monday, July 19 at noon. After interviews, panelists will be selected and notified by July 26.
December 2023 Update: WeeCare changed its name to Upwards in September 2023. Read a letter from Upwards' CEO to learn about the company's rebrand and expanded mission. Nothing is changing about the current childcare benefits available to Dollywood employees through Upwards (formerly WeeCare).
Dollywood officials announced a new partnership with WeeCare offering an unparalleled childcare benefit for hosts working at the Smoky Mountains theme park. WeeCare, the largest childcare network in the United States, provides hosts at all Dollywood Parks & Resorts properties with licensed childcare providers who offer flexible schedules for newborns through school-aged children. Additionally, The Dollywood Company will pay a portion of childcare costs for those who enroll in the program.
This new benefit comes at an opportune time, as many parents are unable to return to their jobs following the pandemic due to a shortage of childcare workers. WeeCare concierge care managers are available to help enrolled hosts find and tour licensed, safety-certified family childcare homes. Once a family childcare home is selected, WeeCare assists in enrolling the hosts’ children and provides around-the-clock care support. The network of WeeCare facilities includes full-time, part-time, backup, drop-in, school-aged, after-school and overnight care options in the area.
“Obviously, this is a tremendous benefit for our hosts,” said Tim Berry, Dollywood Vice President of Human Resources. “Simply put, childcare arrangements can be overwhelming to most families. It is our hope that this new partnership takes some of that stress away from our current and future hosts. The Dollywood Company has always been devoted to taking care of its employees and this is the next commitment to that. WeeCare can help hosts find childcare with hours that mirror Dollywood’s operating calendar, allowing our hosts more flexibility in scheduling. As any parent can attest, you can breathe a little easier when you know your kids are taken care of; there is an instant sense of relief. We want this to be the case for our hosts. Additionally, we will pay a portion of the costs for children at enrolled facilities, and all hosts are eligible. This benefit is not dependent on income.”
“The WeeCare program adds to the new benefits we’ve provided to our hosts in recent weeks,” Berry added. “We just introduced a new loyalty bonus as a way to reward our employees for their dedication based on longevity and service to the company. Additionally, we offered pay premiums and free lunches for the month of June. Our hosts are what truly set Dollywood apart, and we want to reward them for what they do to make this a special place for our guests.”
WeeCare carries out its mission by providing an easy platform for parents to find affordable childcare including daycares, preschools, and nannies. Childcare deserts, areas where there are more than three children per childcare spot, are a harsh reality for many communities. WeeCare strives to reduce parental stress and ensure they are supported in the childcare process so they can show up to work ready to conquer the day.
“WeeCare seeks to improve the accessibility, affordability, and quality of daycares, preschools, and overall childcare,” Jessica Chang, CEO of WeeCare, said. “Only 7% of companies provide childcare benefits to their employees, and even fewer provide subsidies, so Dollywood is showing its team how much they truly care.”
Average tuition for full-time, traditional daycare centers can be as high as $2,100 a month or more, pricing out many families. “Our average tuition for WeeCare ranges from $600 - $850 per month, which is much more affordable,” Chang said. “The reason for this is because we exclusively offer home daycares. WeeCare provides lower student to teacher ratios, are often conveniently located in neighborhoods, and offer flexible care schedules for employees who work weekends or holidays. Since we work with home daycare providers to fill their spots, their overhead is often lower, and those savings can be passed down to families to provide affordable, quality care.”
Dollywood launched its childcare benefits program on June 21. Upon joining WeeCare, Dollywood hosts will be able to find the perfect childcare conveniently close to their home or workplace. WeeCare partners with local childcare providers to help them grow their small businesses, supporting them with all business and marketing efforts.
For anyone looking to join Dollywood’s award-winning team, the company is hosting several hiring events at Dollywood’s DreamMore Resort & Spa in the coming weeks. Hiring events are planned for June 30, as well as July 7, 12 and 21. All events take place from 2-6 p.m. New job opportunities are always posted throughout the year at Dollywood.com/jobs.
Earlier this year Forbes named The Dollywood Company as one of the best employers in the United States for 2021, according to a ranking on their website. Dollywood was represented well among the 500 companies on Forbes’ list of the best midsize employers. The list includes companies across 25 industry sectors, with only 20 companies on the list in the “Travel & Leisure” category of which Dollywood was included. Among those companies, Dollywood ranked sixth and was the only theme park on the midsize list. To view the entire list, visit https://www.forbes.com/lists/best-midsize-employers/
Pointing to Dollywood host job satisfaction, the Pigeon Forge park has long been voted as the friendliest theme park in the world. The park also earned the inaugural Golden Ticket Award for Best Guest Experience, which factors friendliness of employees into its criteria. The prestigious Golden Ticket Awards are given annually by industry publication Amusement Today. This recognition is the gold standard for theme parks worldwide.
Hosts at The Dollywood Company receive a variety of unique benefits including access to the Dollywood Family Healthcare Center, along with complimentary Dollywood and Dollywood’s Splash Country admission for family and friends. Employees also take part in Dollywood’s Park Perks program which provides free or reduced admission to a large number of regional attractions, theaters and experiences. A comprehensive benefits package, including medical, dental and vision, is available for qualified full-time employees. Affordable lunch options are available for working hosts at several locations across the properties and are just $2.50 (free in June). Free soft drinks also are available to hosts at multiple locations.
Numerous opportunities are available to help employees develop leadership skills, including a new apprenticeship program in conjunction with Walters State Community College. From part-time positions for students to full-time careers with ample chances for advancement and all points in between, Dollywood offers employment opportunities for a number of career aspirations. The Dollywood Company continues to host a number of hiring events throughout the season to give potential employees the chance to attend at the time that best suits their individual needs.
For more information about Dollywood’s 2021 season, please visit Dollywood.com or download the Dollywood app.
Join Dollywood’s Splash Country and LeConte Medical Center for Water Safety Day 2021! Last summer, tens of thousands of children in the Sevier County community missed the opportunity to participate in formal swimming lessons, creating an urgent need for water safety education in 2021.
Drowning remains the leading cause of accidental death in children ages 1-4, and it’s the second leading cause of injury-related death of children 14 and younger. Participation in swimming lessons can reduce the risk of drowning by up to 88 percent! Dollywood’s Splash Country is committed to helping bridge the gap to prevent drowning.
This year, swim instructors and community leaders will come together Thursday, June 17, to provide a free 30-minute lesson in the morning and offer education throughout the day. Area partners LeConte Medical Center, The Dr. Robert F. Thomas Foundation, WVLT Local 8 News and WIVK 107.7 join Splash Country to host the event.
“Dollywood’s Splash Country is committed to doing our part to educate and raise awareness about water safety,” explained Jason Boothe, Vice President of Park Operations. “In fact, we’re offering a $25 ticket and giveaways to incentivize people to join us for the swim lesson at 10 a.m. Research shows that swimming lessons save lives, so we’re inviting the community to join us as we host the World’s Largest Swimming Lesson.”
The World’s Largest Swimming Lesson (WLSL) is a one-day event that happens at pools and water parks around the world. Dollywood’s Splash Country is one of the participating venues, and to build out the event with a greater scope of water awareness, the Smokies’ most-trusted water park created Water Safety Day.
“LeConte Medical Center is honored to be a part of raising community awareness around water safety,” said LeConte Medical Center President and CAO Gaye Jolly. “This event is extremely important to the safety of our community and goes a long way to ensure everyone can enjoy swimming and other water activities. We are blessed to have great partners like the Dr. Robert F. Thomas Foundation and Dollywood’s Splash County for Water Safety Day.”
This year, Dollywood’s Splash Country is partnering with SafeSplash Swim School for the swim lesson. The lesson begins at 10 a.m. at Mountain Waves wave pool. Vendor booths are open from 10 a.m.–2 p.m.
Guests who visit the vendor booths receive a Splash Pass, allowing them to receive a prize at each booth. Once the participants have visited all vendors, they may turn their pass in for the chance to win two season passes to Dollywood’s Splash Country!
To take advantage of the $25 ticket offer, guests can visit Dollywood.com/watersafety. Water Safety Day and WLSL registration begins Thursday, June 17, at 9 a.m. at Dollywood’s Splash Country. The park opens to guests at 9:30 a.m. To receive a free gift, guests should arrive early to register before the swim lesson begins at 10 a.m. Dollywood’s Splash Country admission is required to participate in Water Safety Day and may be purchased on-site or online at Dollywood.com.
After having just finished a decade of unparalleled growth, The Dollywood Company embarks on an ambitious investment strategy that will see the Smoky Mountain vacation destination invest more than half-a-billion dollars over the next 10 years across its properties. One of the first projects in the campaign is the 302-room Dollywood’s HeartSong Lodge & Resort.
The new HeartSong Lodge, located adjacent to the much-heralded Dollywood’s DreamMore Resort and Spa, serves as the next element in the company’s thriving lodging business. Set to open in 2023, the new property ushers in another period of tremendous growth for the company and for the entire Smoky Mountains region. Earlier this year, Tripadvisor named Gatlinburg as the number one trending destination in the United States, with Pigeon Forge ranking fourth on the same list. Last year, Dollywood was “traveler-ranked” number six on Tripadvisor’s Travelers’ Choice Top 25 United States Theme Parks list and number eight on the Top 25 Worldwide Theme Parks list based on guest reviews.
The new investment plan provides Dollywood’s Dreamer-in-Chief plenty of opportunities to do what she does best for many years to come.
Dolly Parton explained, “I’m always dreaming and coming up with new ideas and things I want our guests to experience. We wanted to talk about this last year, but with everything going on, we knew we needed to pause because it just wasn’t the right time to do it. Things are looking brighter and with the popularity of the Smokies soaring, there are more people than ever wanting to visit our area."
“I’m so proud of this place that we’ve been able to build here in the Smokies,” Dolly continued. “I always dreamed of accomplishing two things with Dollywood. I wanted to give jobs to the folks who live here and I wanted to give visitors another reason to come and experience the beauty of the Smoky Mountains. We celebrated our 35th season last year, so I think it is fair to say we’ve been able to do that.
"I’m so happy with what we are doing to make sure our guests have a great season this year, and being able to announce the new HeartSong Lodge & Resort is just one more way we’re going to be able to help families reconnect, explore and discover together. I truly believe the natural beauty of the Smokies and the warmth of this special place will inspire every guest to nurture the ‘heartsong’ within them.”
Tucked away in a beautiful cove in the rolling foothills of the Great Smoky Mountains, Dollywood’s HeartSong Lodge & Resort is a well-appointed, reimagined property that features a variety of accommodations and amenities. Our ‘reimagined lodge’ is designed to bring that intangible feeling to life, honor everything that makes the Smokies special, and invite you to experience the wonders of finding your own heartsong.
Welcoming the outdoors in with high ceilings, exposed beams and natural layered textures, Dollywood’s newest resort offers lodging options for multi-generational families and couples. Spacious family suites and bunk rooms feature lovely touches that are inspired by the beauty of the Smokies, inviting guests of all ages to gather for meaningful connections.
For one-of-a-kind getaways, the five-story resort also features themed suites and loft rooms tucked into the dormers. Many of the resort’s spacious rooms include balconies, which provide a “place among the leaves” for families to escape everyday stresses while reconnecting.
This reimagined Smoky Mountain lodge features four-story, lantern-inspired windows in the resort’s welcoming atrium, epic indoor and outdoor pools that provide guests a refreshing escape in all seasons, and a picture-perfect outdoor cove with family gathering spaces, communal firepit and screened-in porch. With 26,000 sq. ft. of flexible indoor and outdoor meeting space, the property can accommodate gatherings for several hundred guests. From the two-story HeartSong Event Center to spacious outdoor meeting spaces and event lawn, the resort offers numerous options to provide a unique and inspiring setting for groups.
“From the time we announced Dollywood’s DreamMore Resort in 2015, we have seen the entire region emerge as one of the nation’s leading family vacation destinations,” said Eugene Naughton, President of The Dollywood Company. “We’ve been able to help Dolly achieve the dreams she had more than 35 years ago, and with this announcement today, we’re going to be able to put wings on even more of her dreams."
“With the success we’ve experienced at DreamMore Resort, we feel this is the perfect time to expand our portfolio of resorts,” Naughton continued. “Despite the challenges of the pandemic, we had a relatively strong 2020 and we currently are outpacing our original expectations for 2021, so we are confident in the potential we see in the continued growth of the Smokies. We’ve earned a number of awards and accolades the last few years, and with this addition and the epic plans we have in the works, Dollywood and the Smoky Mountains will continue to be mentioned among the best places in the country for family travel.”
With more than three million visitors annually at Dollywood theme park and Dollywood’s Splash Country water park, the Pigeon Forge parks comprise Tennessee’s most-visited ticketed attraction.
Since 2010, The Dollywood Company has invested more than $220 million into its properties as part of its ongoing investment plan. Expansions undertaken since 2010 include Dollywood’s DreamMore Resort and Spa, roller coasters Lightning Rod and FireChaser Express, as well as TailSpin Racer at Dollywood’s Splash Country. In 2019, the park opened the $37 million Wildwood Grove.
“As a member of our community for the past 35 years, Dollywood theme park has been a significant part of the growth Pigeon Forge has experienced as a family vacation destination through the years,” Pigeon Forge City Manager Earlene Teaster said. “Dolly and her team have contributed greatly to our community, and our city is proud to work alongside them as The Dollywood Company continues to make Pigeon Forge a wonderful place to visit, to live and to work.”
Dollywood celebrates a year full of exceptional experiences, with each season unlike the next. It’s the perfect year for a season pass, as guests will want to return throughout the year to enjoy it all. The park currently celebrates the joy of spring in the Smokies with the final weekend of the Flower & Food Festival presented by Covenant Health (through June 7). Many great festivals are still planned this year, including Summer Celebration (June 25-July 31), which includes a new evening drone show and dance party every night. Thousands of pumpkins glow to life as part of the Harvest Festival presented by Humana (Sept. 24- Oct. 30), and Smoky Mountain Christmas presented by Humana (Nov. 6- Jan. 2, 2022) celebrates the spirit of the season with millions of beautiful lights, award-winning shows, and festive culinary creations.
For more information about Dollywood, please visit Dollywood.com or download the Dollywood App.
